Used/Second Hand Furniture - NO RETURNS. New Items purchased from The Office Furniture Place Ltd, will be accepted back for credit only with the permission of Office Furniture Place Ltd.
Please contact us on our telephone line or e-mail for instructions regarding our returns policy on ordering your items prior to delivery of your items.
Bespoke made items cannot be accepted back in to our stock. If you decide to cancel your order for any reason, it is unlikely that we could sell it to another customer at full selling price. The Office Furniture Place will therefore charge a cancellation fee of 20% of the order price - this applies to all bespoke made products when the order is cancelled after 24 hours of placing the order.
Bespoke made products cannot be returned after delivery. Our usual refund policy does not apply to bespoke made products, which cannot be returned or exchanged unless faulty. The above conditions do not affect your statutory rights when goods are faulty, or not as described. Goods must be returned in their original packaging, unassembled, unused and in a re-saleable condition. Credit shall not be given for goods returned damaged. The buyer shall unless otherwise stated be responsible for the cost of the return carriage of all goods returned which shall be at the risk of the buyer until actual receipt of the goods to The Office Furniture Place receives proof of return delivery will remain with the buyer.
We reserve the right to charge for incomplete returns, orders placed in error or not wanted.
All items must be signed for upon receipt of delivery and thouroughly inspected by the purchaser. If the items are found to be faulty or damaged in anyway the buyer must report the items within 48 hrs of receiving delivery in order to send the items back. If the goods are found to be damaged or faulty and the items are not reported within the 48hr time period The Office Furniture Place Ltd will not take responsibility for the items and they will not be refunded, even if returned.
If a replacement part is requested we will require a photo of the damages to assess the problem so it can be corrected in the most cost effective way and for our claim purposes if in certain cases the whole chair needs to be collected because it is not fit for sale then you can request a collection at no charge within 7 days of receiving it. A returns note will need to be completed and returned with the chair specifying reasons for return at which point the chair will be replaced or credited once it has been inspected by our warehouse. If we feel we have been misled in anyway by the reason given to collect there will be a £20 collection charge per chair applied to the order.